Thank you for shopping at Art Heaven Supplies. We are committed to providing you with high-quality artwork and a smooth shopping experience. Please read our policy below regarding returns, refunds, and shipping:
🚚 Delivery Time
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All orders are processed and shipped within 7 to 9 working days.
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We offer free shipping on all orders across the country.
🔄 Returns
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You may return your item within 30 days of receiving your order.
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To be eligible for a return, the item must be:
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In its original condition
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Unused and undamaged
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Returned in the original packaging
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💸 Refunds
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Once we receive and inspect your returned item, we will notify you of the status of your refund.
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If approved, your refund will be processed to your original method of payment within 5–7 business days.
📦 Return Process
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Email us at support@artheavensupplies.com with your order number and reason for return.
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We will provide you with return instructions.
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Ship the product back using a trackable shipping method.
Note: We do not cover return shipping costs unless the item was received damaged or incorrect.
📷 Damaged or Incorrect Items
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If your artwork arrives damaged or is not what you ordered, please contact us within 3 days of delivery with photos of the issue.
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We’ll arrange a replacement or full refund immediately.
🖌️ Non-Returnable Items
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Customized or commissioned paintings cannot be returned or refunded unless they arrive damaged.
If you have any questions, don’t hesitate to reach out to our support team. We’re here to make sure your experience with Art Heaven Supplies is heavenly! 🎨✨